This privacy policy sets out how elsten software limited uses and protects any information that you give elsten software limited when you use this website.

elsten software limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

elsten software limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 May 2018.

What we collect

For our blog mailing list and free e-book offer, we collect the following personal information:

  • Email address

If you purchase a licence for bliss, we collect the following information:

  • Email address
  • IP address
  • Given name
  • Surname
  • Address (if inside the EU, not including the UK)

In addition, third parties payment processors store additional information that is accessible to us, including:

  • Full name

We use Google Analytics to monitor the use of blisshq.com and the bliss app. We store:

  • Geographic location, down to the nearest city.
  • The browser and operating system you use.
  • The licence you have installed.

The data is collected using the Universal Analytics API. It is possible to opt out by clearing cookies for the site and then choosing to not allow Google Analytics to work in the popup.

What we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping, for example to recover lost licence codes.
  • Reminding customers when their update subscription is about to expire or has expired.
  • If you subscribe to a monthly email list we will send, monthly, emails about market developments, opinions pieces, information about new products, special offers or other information which we think you may find interesting using the email address which you have provided, but only when you have explicitly opted in.
  • We use physical addresses to help us comply with EU VAT rules.

Where do we store the information we gather?

We store the information we gather in the following places, operated by us:

  • Our mail server
  • A database of sales

In addition, information is transferred via the following third parties:

  • Paypal
  • Stripe
  • E-Junkie
  • Google (Google Analytics only)

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies, via Google Analytics, to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at bliss@blisshq.com

We will not sell, distribute or lease your personal information to third parties unless we have your explicit permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you don't request to remove your information, we will hold it indefinitely.

You may:

  • Request details of personal information which we hold about you.
  • Request to modify your personal information that we hold about you.
  • Request to move your personal information to another service.

There is no charge for any of these services. Please send all such requests to support@blisshq.com .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Business Transfers

If elsten software limited, or substantially all of its assets were acquired, or in the unlikely event that elsten software limited goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquiror of elsten software limited may continue to use your personal information as set forth in this policy.